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Updated: 02/04/2021

Hello everyone,

Rather excitingly, we’re on track. From today over 50% of our experiences will safely reopen their doors and be ready to accept your bookings.

First and foremost, a big thank you to everyone who has supported us and our partners by choosing an experience throughout the pandemic. We’re continuing to work closely with our partners as we confirm reopening dates. We remain absolutely committed that every experience bought with us can be enjoyed to the fullest.

With good times ahead, there’s never been a better opportunity to choose an experience gift. We’re all longing to reconnect, and what better way to do that than over an afternoon tea or relaxing at a spa? What’s more, you can continue to buy with confidence with 12-month validity as standard and our comprehensive Go-On-It Guarantee:

  • Flexible Booking. If an experience is affected by COVID-19 restrictions, visit My Voucher and we’ll ensure it can be enjoyed when the time's right.
  • Free Exchanges. As always, you can exchange free onto any of our experiences. You can do this at any time using the My Voucher link above.
  • Free Instant Delivery. Get gifts delivered instantly, anywhere and at any time with one of our e-vouchers.
  • Online Experiences. We've been busy introducing amazing online experiences, perfect to enjoy at home or remotely with friends and family.
  • Heartfelt Service. Our team will continue to provide outstanding customer support. This one of the pillars of the Virgin brand, and one that's more important than ever.

Once again, on behalf of the whole team, thank you for your support and patience. We can’t wait to get back to enjoying experiences together.

Warm regards,
Five Star Days